EMPOWERING GROWTH WITH REAL DATA RECYCLING

P  R  I  M  E

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02 / SECURE

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03 / EASY

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BUSINESS
GROWTH
 

P  R  I  M  E

CAPABILITY

A in-house developed product inspired by trending methods and technology which can increase effectiveness stored data as and when needed. Decreases complexity of data and increase importance of data.

AGILE

Can merge and energize data as required, predefined workflows are less complex and easy to understand no predefined workflows. Available as and when demand by support channels.

SCALABLE

No customization limit, zero cost custom methods application feasibility. Adaptable demand and result oriented implementation. Grow it as you need with unlimited storage.

PRIME

Continuous Improvement Support Model

VALUE AID

Customer Engagement Analytics uses a unique combination of speech analytics, text analytics and transaction-driven contact analytics to provide a holistic picture of customer interactions across all channels.

This adds advantage to improve support effeciency and CSAT along with identifying potenial gap. In addition to it, create new scope of defining KPIs which helps to guage performance of after sales support across all channels. 

DISCOVERY

Adapting Continuous Support model opens new door to discover more detailed symptoms of customer technical issues through which your pre defined KPIs such as AHT, FCR & CES can be enhanced.

Tech Support improvement model also discover new approaches to resolve issue by customer only, including Knowledge Base Articles, Interactive Support System, SEO & Page Navigations.

OUTCOME

Optimize call center efficiency by reducing call volumes and resolving issues in one contact, predicting and preventing follow-up calls and enabling customers to solve issues using self-service tools.

Quantifiable impact | Manual Data Analytics | Improved CSAT | Custom Delivery Model | Improved process | Effecient Content 

 

 


 

 

The Service Essentials

Business Process Automations

Offshore Outsourcing

Private Cloud Storage

PRIME Data Analytics

IT Essential Consulting

 

Self-Driven Enablement

Augment to advanced capabilities & channelized the problem of the business via smart solution that’s powered by Machine Learning, advance computing, & recycling data, in other term it’s hands free process, without much involvement of manual intervention

Aligned Technology

Eliminate wasteful activity, where integrated workflow of multiple technology process productivity will change every aspect of its businesses where you can expect consist outcome every time                                                       

Digital Transformation

Craft the perfect, digitally usage of automation will track the real time data, gives clear accountability, customized notification, valuable insight, and faster turnover time thus it will add the enhance value to the business process

Customer Satisfaction

Focusing on process & operation excellence help to exceed the expectation of customers thus modifying the business into digital transparent platform will help to engage more customers and reaches wide range of solutions

System Design
System Design

At Augmentuss, we employee for our clients the most talented and skilled front-end web developers, back-end programmers, and full-stack engineers to outfit all your plans and web development outsourcing requirements. Your remote web developers will integrate flawlessly into your team. Laravel | Angular | Flutter | Ionic | Android Studio | Node JS | ASP.NET

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IT Support
IT Support

24X7 outsourced Technical support with Augmentuss. The rank of customer support is increasing, so hiring Augmentuss technical support is a wise business choice. We’ll help you program responses to standard technical issues and help your customers quick and easy solutions across networks. We ensure that the technical support teams are equipped with the requisite skills and technology to assist your customers. 24X7 | Phone/Email/Chat | L1/L2 | RCA | Networks | System | Application

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Customer Support Service
Customer Support Service

Augment provides Customers support agent outsourcing with enable to save money, resources and gives relaxation to complete a business task hassle-free manner. It also helps to enhance business efficiency and productivity. Contact Augmentuss and improve your company’s efficiency by outsourcing your customer support agent from Augmentuss. Phone | Chat | Email | CSAT | InternalHelpDesk

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Data Analytics
Data Analytics

Data analysis deals to collect all data, application of computer resource, and information related to data management. operational and statistics research to solve mysterious problems of a business or industry and provide innovative business solutions. Visualize representative format of data analytics help you know more about business insight and opportunity to scale your business Data Mining | Cleansing | Scrubbing | PRIME | Analytics

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GET IN TOUCH

services@augmentuss.com
+91 91318 08021

 

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OUR CUSTOMER STORY

"We strive to provide our customers with the tools and the services they need in order to excel. We are proud of our portfolio, helping our partners at every level of their organization. Our clients come from a wide range of industries across the CITY area, and it is our pleasure to share some of their testimonials and feedback with you"